We live in an era of unprecedented change and industry transformation, enabled by new technologies, new competition and changing customer expectations. No business is immune. We help you navigate this new era with the best strategies to compete and serve your customers in new and better ways.
Customers expect more than they ever have before which is an undeniable challenge for businesses today. At CFS, we focus on the customer experience to help you anticipate their needs and deliver excellence at each customer touchpoint.
We are in the Customer Business
As a customer strategy and marketing consulting firm, we always start with your customer. We identify disruptive forces and new opportunities enabled by technology for new services and enhanced customer engagement.
New Technology Brings New Opportunities
CFS ApproachWe start with an outside-in philosophy to ensure the viewpoint of YOUR customer is the foundation of each phase of our approach
Analysis & Implications
Trends and market forces and their impact on your customers and business
Strategies built around customer needs and business objectives
Bridge the gap between strategy and tactical implementation to ensure a great customer experience
Our Values Every member of the CFS family embodies the values our company stands for
We focus on YOUR customer. The vision behind our customer-focused approach in every project, every phase, intensely focused on the customer is the foundation of our company
We don’t believe in surprises, so we work with our clients to establish a mutual understanding of the objectives, scope, work plan, and fee arrangements
Our team is committed to excellence with every client interaction, which is why we are asked back time and again and are often engaged for multiple-year assignments
Business is dynamic and so is CFS. We partner with our clients in unique ways and provide big consulting company talent at boutique consulting company rates
Meet Our TeamCFS’s success is built upon active and involved partners and our dynamic and skilled team, comprised of dozens of veterans and millennial professionals with experience in the latest, emerging enablers such as digital and social marketing.