Bridging the gap between strategy and EXECUTION

A unique approach to management consulting

Continuity from Strategy to Execution

CFS supports customers from ideation and strategy to tactical planning and implementation to ongoing support and management.

Integration Across Critical Business Disciplines

Every engagement benefits from the integrated, cross-functional insights of our team focused on anticipating and addressing impacts and needs across clients’ organizations.

What we do

PRODUCT MANAGEMENT

Whether your product or service is in the ideation stage, needs a relaunch, or if you want to remove friction from product development and deployment processes, we can help you deliver innovative solutions to your customers.

Product Management Discipline
Product Development
Go-To-Market
Market Implementation
Product & Portfolio Lifecycle

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SALES

An optimal channel mix ensures your target market and existing customers are well served. We can help design a channel strategy with the necessary processes and tools to accelerate sales, drive results, and grow revenue.

Channel Development
Channel Optimization
Sales Enablement
Sales Advancement

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MARKETING

You have a story to tell, whether it is your brand promise or your latest promotion. We can ensure your message is amplified consistently across all touchpoints and delivered in engaging formats where and when your audience desires.

Branding
Market Segmentation
Content Creation
Digital Marketing
Campaigns & Programs
Channel Marketing

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CUSTOMER CARE

The customer experience has never been more important. We can help design your service delivery organization to meet customer expectations and the performance and financial goals of your business.

Customer Service Experience
Organization & Optimization
Operational Excellence
Agent Enablement

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TRAINING

Whether you are looking to refresh your training content or explore digital delivery formats for virtual environments, we can ensure your plans, materials and reinforcement programs are effective and align with skills and knowledge objectives.

Training Plans & Programs
Curriculum Development
Media & Delivery Format
Training Delivery
Retention & Reinforcement

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Who We Are

In 1999, we set out to create a new management consulting experience for clients and our team. Our hand-selected consultants form a high-performance team with proven results. Diverse skillsets and real-life experience allow us to combine rich, cross-functional business perspective with the ability to drill deeply into a specific discipline. Add to that our relentless focus on the customer and the result is impactful business outcomes and multi-year client engagements.

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Who we serve

Whether the disruptor or the disrupted, regulated or unregulated, high-growth or in pursuit of new markets, we help organizations of all sizes across industries positively impact business outcomes and delight customers.