Customer Care
Helping our clients deliver best-in-class service to their customers
- Defining an ideal customer servicing strategy
- Organizing to optimize service delivery
- Empowering agents through training and tools
Customer Service Experience
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Customer Journey
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Multi-Channel Care
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Case Handling Strategies
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Service Level Tiering
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Customer Satisfaction Programs
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Root Cause Analysis
Organization & Optimization
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Service Organization Structure & Design
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Consolidation & Virtualization
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Site Assessment
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Site Selection
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Outsourcing Strategies
Operational Excellence
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Workforce Management
- KPIs & Measurements
- Performance Reporting
- Workflow Analysis & Assessment
- Process & Procedures
- Technology & Systems
Agent Enablement
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Training Programs
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Performance Management
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Competency Profiles & Recruitment
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Incentives & Rewards Programs
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Job Aids
Are you serving customers when and how they expect it?
Let CFS help you delight your customers
CFS Advantage
When faced with a service moment of truth, are you confident that you are delivering on your customer’s expectations? We can help you answer that question with a resounding, “yes!”
CFS has real-world experience designing customer service strategy and running contact centers and care sales teams. We can help align your servicing strategy with customer attitudes and expectations of care and support identifying opportunities to virtualize or consolidate. Thoughtfully designed training programs ensure live and virtual agents are equipped with the skills and tools to delight your customers at each touchpoint.
