UTILITIES & ENERGY
Advancements in technology and customer demand for affordable renewable forms of energy are ushering in an era of transformation for Utility and Energy companies.
Ensuring business processes, product development initiatives, and customer experiences meet Residential and Commercial expectations are the pathways to delivering customer value and meeting bottom-line commitments.
What we do
Capture new opportunities and revenue streams with on-point product development and execution. Whether full-home solutions or behind-the-meter offers, our disciplined product management approach and extensive experience prioritizing, planning and deploying energy services will help you get to market faster and grow Net Income.
- Product Management Discipline
- Product Development
- Market Implementation
- Product & Portfolio Lifecycle
As buying preferences shift toward online channels, the customer experience must be streamlined and frictionless. Our team has vast experience designing direct, indirect, digital options, and e-commerce sales channels to address evolving buyer behavior and support growth strategy for Utilities and Energy companies like yours.
- Channel Development
- Channel Optimization
- Sales Enablement
- Sales Advancement
Competition for energy customers is on the rise, and new marketing strategies and approaches are needed. From designing your paid search program to raise awareness of your offers, to crafting a rock-solid SEO program, to finely tuning an engaging content and engagement strategy, CFS is here to help deliver the right messages at the right time to your Residential and Commercial customers.
- Market Segmentation
- Content Creation
- Digital Marketing
- Campaigns & Programs
- Channel Marketing
Customer Service is expanding to include more self-service and digital experience, yet, high-quality live and virtual agent interactions are still important. CFS can help optimize and modernize your care strategy to deliver excellent customer experiences to reinforce your trusted energy advisor position and grow your bottom line.
- Customer Service Experience
- Organization & Optimization
- Operational Excellence
- Agent Enablement
Prepare your organization to speak the language of a new generation of cost and sustainability-conscious customers. CFS has real-world experience designing sales, care, and cross-functional training programs for both Residential and Commercial teams to drive adoption and deliver positive end-to-end customer experiences.
- Training Plans & Programs
- Curriculum Development
- Media & Delivery Format
- Training Delivery
- Retention & Reinforcement
We have built long-standing relationships with our clients based on trust and positive business outcomes.
Our client wanted to combine two separate sales and operations groups to gain synergies and position their Energy Conservation programs for growth. Documenting and consolidating sales and operational processes, CFS enabled our client to integrate the functions, streamline sales execution processes, and scale for growth.