Companies in the high-tech sector are constantly innovating and inventing new technologies, state-of-the-art platforms, and the next best thing that will improve processes, businesses, and the world around us.
As each industry has unique needs and challenges, it is essential to understand customers’ business drivers and how technology can be applied to deliver positive business outcomes.
What we do
Whether enhancing or expanding your portfolio, getting to market quickly with the right products for the right customers is critical. CFS can help create an integrated product management framework and design an optimal build-buy-partner strategy for your technology business.
- Product Management Discipline
- Product Development
- Market Implementation
- Product & Portfolio Lifecycle
Expand your reach and create more sales opportunities through an optimized channel mix aligned with how your customers want to buy. Our team has vast experience designing direct, indirect, digital options, and e-commerce sales channels to advance sales and support your growth strategy.
- Channel Development
- Channel Optimization
- Sales Enablement
- Sales Advancement
The speed at which technology advances often outpaces the market that will use them. Our tech-savvy, customer-focused team will design messaging and content that speak your customer’s language as we execute high-impact campaigns across traditional, digital and social channels.
- Market Segmentation
- Content Creation
- Digital Marketing
- Campaigns & Programs
- Channel Marketing
Make customer service a competitive differentiator for your technology business. Our team can help optimize and modernize your care strategy to deliver excellent customer experiences which are true to your innovative brand and meet your business objectives.
- Customer Service Experience
- Organization & Optimization
- Operational Excellence
- Agent Enablement
Technology companies are constantly inventing new products and new ways to use them. Your product, sales and service training must keep pace for both employees and customers. CFS can create an agile and streamlined training development and delivery program to build knowledge and keep skills sharp.
- Training Plans & Programs
- Curriculum Development
- Media & Delivery Format
- Training Delivery
- Retention & Reinforcement
We have built long-standing relationships with our clients based on trust and positive business outcomes.
A B2B online technology client needed to develop and prioritize its product roadmap in order to retain market share. Through extensive industry and competitive research, CFS designed a prioritized value-added technology services roadmap and documented the customer journey for the new services.