CLIENT

ENGAGEMENT

SPOTLIGHTS

Develop & prioritize product roadmap

Client wanted to incorporate new, customer-driven, technology-based services into its product roadmap to stay competitive. Learn how we helped this technology company develop & prioritize their product roadmap.

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develop a mobile financial services strategy

Client required in-depth knowledge of mobile financial services industry to develop a strategy for a portfolio of its own services​. Learn how we helped this tier 1 telecom company develop a mobile financial services strategy.

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scale Energy Conservation programs

Client wanted to gain synergies and position for growth by combining two separate sales and operations groups into one organization. Learn how we helped this utility company scale their Energy Conservation programs.

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strategy for adjacent IoT-based business

Client wanted to expand beyond its triple-play service offerings for residential customers​. Learn how we helped a Tier 1 Telecom develop a strategy for adjacent IoT-based business​.

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develop a Customer Service strategy

Client was operating 9 call centers performing Customer Service and Financial Services functions and wanted an assessment and recommendations to reorganize and / or consolidate to achieve productivity, efficiency, and cost improvements.​ Learn how we helped a regional wireless operator develop their Customer Service strategy​.

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expand prospecting reach

Our client had strong brand affinity among existing customers built largely on long-term relationships with their leadership and veteran sales teams. To spur a new wave of growth, they needed a strategy to generate awareness and drive demand supplemental to the sales team’s “Rolodex”. Learn how we helped a mid-sized transportation company build brand and expand prospecting reach​.

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gain share in the energy services market

Client wanted to create a sales force “multiplier” by cross-training adjacent market sales team to support the high-growth Energy Services sector. Learn how we helped this regional utility company gain share in the energy services market.

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DEVELOP A GROWTH PLAN FOR ENERGY SERVICES

Client needed a comprehensive business review to identify opportunities to grow their Energy Services offerings. Learn how we used a cross-functional, outside-in approach to help this regional utility company develop sales and marketing plans to drive growth

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build brand & generate leads in a new market

Our client was building a new line of business with a segment that differed from their traditional market​. Learn how we helped a global technology leader build brand and generate leads in a new market pursuit​.

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strategy to compete in the Municipal market

Client believed there was an opportunity in the Municipal market for non-kWh products and services but was lacking a strategy to compete and win new business​. Learn how we helped a regional utility company develop a strategy to compete in the Municipal market​.

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identify service enhancements to remain competitive

Client needed to enhance search, recommendation & personalization features of its pay-TV service to stay competitive in market. Learn how we helped a Tier 1 pay-TV provider identify service enhancements to remain competitive.

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evaluate mHealth market entry opportunities

Client wanted to identify strategy for entering mHealth market​. Learn how we helped a a Tier 1 Operator evaluate mHealth market entry opportunities.

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CONTACT US

Customer Focused Strategies

10945 State Bridge Road         Suite 401-230                  Alpharetta, GA 30022                770-754-6224

info@customerfocusedstrategies.com 

 

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