HEALTHCARE

Healthcare systems, providers, and insurers are facing rapid technology adoption with the increase in remote care and digital health options. The ability to scale care delivery with a private, secure, and personalized experience requires clear understanding of patient needs and expectations.

 

Companies across the healthcare ecosystem are embracing the digital era. The ability to apply data from multiple sources can create more meaningful patient experiences and reinforce your position in the value chain.

   

What we do 

PRODUCT

Whether you are considering a new market opportunity or are introducing a new patient wearable, CFS can help develop a go-to-market plan tailored to your specific target segments and set your path to monetization.

  • Product Management Discipline 
  • Product Development 
  • Go-To-Market 
  • Market Implementation 
  • Product & Portfolio Lifecycle 

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SALES

Your customers buy through a mix of direct, indirect, and digital channels. Our team has vast experience designing channel strategies and programs to advance sales and support your growth strategy.

  • Channel Development 
  • Channel Optimization 
  • Sales Enablement 
  • Sales Advancement 

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MARKETING

Marketing in today’s healthcare industry transcends traditional mass media and mailers – it is about personal and tailored digital and social campaigns. Our experienced marketing team can design content and campaigns that will resonate with your customers and yet comply with industry regulations.

  • Branding 
  • Market Segmentation 
  • Content Creation 
  • Digital Marketing 
  • Campaigns & Programs 
  • Channel Marketing 

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CUSTOMER CARE

Leverage technology and social interactions to make customer service a competitive differentiator. Our team can help optimize and modernize your care strategy to deliver positive lasting impressions while also meeting your business objectives.

  • Customer Service Experience 
  • Organization & Optimization 
  • Operational Excellence 
  • Agent Enablement 

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TRAINING

Your employees and partners need to be knowledgeable about trends, technologies and new regulations, digital patient experiences, and care delivery programs being offered.  CFS can help create an agile and streamlined training development and delivery program to build expertise and keep skills sharp.  

  • Training Plans & Programs 
  • Curriculum Development 
  • Media & Delivery Format 
  • Training Delivery 
  • Retention & Reinforcement 

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OUR CLIENTS 

We have built long-standing relationships with our clients based on trust and positive business outcomes.

CLIENT SPOTLIGHT

Exploring the mHealth market, our client wanted help evaluating entry options including remote patient monitoring, telemedicine, and self-monitoring / wellness. Conducting secondary research of ecosystem and the competitive landscape as well as primary consumer research, CFS recommended the most advantageous mHealth market entry option. 

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